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• Fair Lending
  
  Ways to contact Chase Home Lending
  
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  Contact us
  
  If you have concerns or issues about your Mortgage account, here are hassle-free methods to call us:
  
  Client service
  
  ( Includes an automated reaction at any time)
  
  - Phone: 1-800-848-9136
• We accept operator relay calls.
• Customer Care in Spanish: 1-855-280-4198
  
  Online or mobile banking support
  
  - Phone: 1-877-242-7372
• We accept operator relay calls.
• Outside the U.S.: 1-713-262-3300
  
  Homeowner's insurance coverage questions
  
  Phone: 1-877-530-8951
  
  Residential or commercial property tax asks
  
  Phone: 1-877-314-6353
  
  Financial hardship help
  
  Phone: 1-800-848-9380
  
  Representatives are offered:
  
  - Monday - Friday: 8 AM - 8 PM ET
• Saturday: 9 AM - 6 PM ET
• Sunday: Closed
  
  Refinance or get a mortgage
  
  See our current purchase rates and refinance rates. If you are interested in taking the next action to get preapproved, begin online or call us at 800-447-1101.
  
  Chase Employees
  
  Chase staff members interested in a home purchase or re-finance need to go to the Employee Financial Services page on the Intranet or call us at 866-421-5487 (only for Chase workers).
  
  For NY clients:
  
  You may file grievances about your Servicer with the New York City State Department of Financial Services or get more information from the department by calling the department's Consumer Help Unit at 1-800-342-3736 or by checking out www.dfs.ny.gov. You might also submit grievances directly with Chase by calling 1-800-848-9136 or writing to Chase, Mail Code LA4-6475, 700 Kansas Lane, Monroe, LA 71203. Chase is not signed up with the Superintendent of Financial Services.
  
  Email
  
  You can send us a safe and secure message or concern about your mortgage when you sign into your Chase account. We'll respond within 1 organization day.
  
  Mail
  
  If you want to send us a document or submit a demand, you can submit it to our safe and practical document center or mail it to an address below:
  
  Customer Service Inquiries (through the U.S. Postal Service, consisting of Certified Mail)
  
  Mail Code LA4-6475
  
  Home Lending Credit Bureau Disputes
  
  Mail Code LA4-6945
  
  Exclusive address for Notices of Error, Ask For Information, and Qualified Written Requests
  
  If you want to get in touch with us to get details about your mortgage loan or to alert us of an error on your account, write to:
  
  Chase
  
  Mail Code LA4-6911
  
  700 Kansas Lane
  
  Monroe, LA 71203
  
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  Chase Home Lending
  
  We provide a variety of mortgages for buying a new home or re-financing your existing one. New to homebuying? Our Learning Center provides user friendly mortgage calculators, academic short articles and more. Our ultimate guide for newbie property buyers gives an overview of the procedure from start to complete. And from obtaining a loan to managing your mortgage, Chase MyHome has whatever you need.
  
  Buying a Home
  
  Whether you're identifying just how much home you can afford, estimating your regular monthly payment with our mortgage calculator or trying to find preapproval for a mortgage, we can assist you at any part of the home purchasing process. See our existing mortgage rates, low down payment alternatives, and jumbo mortgage loans.
  
  Refinance
  
  Refinance your existing mortgage to decrease your regular monthly payments, pay off your loan sooner, or gain access to money for a large purchase. Use our home worth estimator to estimate the current value of your home. See our present re-finance rates and compare re-finance alternatives.
  
  Affordability
  
  Our budget-friendly financing choices, consisting of FHA loans and VA loans, assistance make possible. Take a look at our price calculator, and look for property buyer grants in your area. Visit our mortgage education center for handy tips and information. And from obtaining a loan to handling your mortgage, Chase MyHome has you covered.
  
  Home Lending Customer Service
  
  Go to Chase mortgage services to manage your account. Make a mortgage payment, get information on your escrow, send an insurance coverage claim, request a reward quote or check in to your account. Go to Chase home equity services to manage your home equity account.
  
  About Chase
  
  Chase serves millions of individuals with a broad variety of products. To read more, visit the Banking Education Center. For concerns or issues, please contact Chase customer service or let us understand at Chase problems and feedback.
  
  - Fair Lending
• SAFE Act: Chase Mortgage Loan Originators
• Home Mortgage Disclosure Act (HMDA).
• Help For Homeowners.
• For New York Customers.
• Non-Traditional Mortgage Disclosure (NTMD)( PDF)
  
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